My Proxima is not an application in the traditional sense of the term. On a tablet, no download from a store is necessary: access is through a web browser, and the setup consists of just a few precise adjustments. This operation often confuses families and protected adults who search for My Proxima on the Play Store or the App Store without ever finding it. Understanding this distinction changes the entire installation process.
My Proxima on Android tablet or iPad: web access versus native application
| Criterion | Native application (store) | My Proxima (web access) |
|---|---|---|
| Installation method | Download via Play Store or App Store | Shortcut added from the browser |
| Required storage space | Variable depending on the application | Negligible (no installed file) |
| Updates | Via the store, sometimes manual | Automatic on the server side |
| Recommended browser | Not applicable | Safari (iPad) or Chrome (Android) |
| Technical settings required | None in general | JavaScript enabled in the browser |
This table summarizes the main difference: My Proxima works like a web application, not like software to install. The shortcut on the home screen gives the illusion of a traditional application, with a dedicated icon, but everything runs in the browser.
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For those who want to download the My Proxima application on Seniorium, the guide details each step according to the type of tablet used.
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Create the My Proxima shortcut on the home screen: iPad and Android
The procedure differs depending on the tablet’s operating system. On iPad, Safari remains the only browser that correctly handles adding to the home screen. Chrome for iOS does not offer this option in the same way.
Procedure on iPad with Safari
- Open Safari and go to the site monproxima.fr, then log in to your personal space.
- Tap the share icon (the square with an upward arrow), then select “Add to Home Screen”.
- Confirm the name of the shortcut, which will then appear as a classic icon on the tablet.
On Android, the manipulation is done through Chrome. The three-dot menu at the top right offers “Add to Home Screen”. The result is the same: a My Proxima icon directly accessible without opening the browser each time.
This step seems simple, but it poses a concrete problem for users who are not familiar with digital technology. The vocabulary (“share”, “home screen”) is not intuitive for a protected adult or a caregiver who has never navigated these menus.
Browser settings for My Proxima: JavaScript and cache
Once the shortcut is created, some malfunctions persist if the browser is not properly configured. The first setting to check concerns JavaScript, which must remain enabled at all times. Without it, the menus of My Proxima do not display, documents do not load, and navigation between sections becomes impossible.
Check JavaScript on Android
In Chrome, access the browser settings, then “Site settings”, and check that JavaScript is set to “Allowed”. This setting is enabled by default, but some tablets sold with restricted profiles (especially those intended for seniors) disable it.
Check JavaScript on iPad
In the iPad settings, under Safari, the JavaScript option is found under “Advanced” at the bottom of the menu. It must be enabled. However, blocking pop-ups can remain active without disrupting My Proxima.
The second technical point concerns the browser cache. If the My Proxima interface displays outdated data or blank pages after a server-side update, clearing the browser cache resolves most display bugs. On Chrome Android, this option is found under “Privacy and security”. On Safari iPad, in the general settings of Safari under “Clear history, website data”.
My Proxima and Proxima: two distinct tools on tablet
A common confusion concerns the difference between My Proxima and Proxima. The former is the interface intended for protected adults and their relatives. The latter is the business software used by judicial representatives (MJPM) and protection structures.
This distinction has a direct consequence on the configuration. My Proxima provides access to a limited space: consultation of shared documents, tracking of files, secure communication with the representative. Proxima, on the other hand, manages all accounting, reports to the judge, and administrative follow-up.
- My Proxima: consultation and exchanges for the protected person and their family, accessible via browser on tablet.
- Proxima: complete management for professionals, dedicated software with extended access rights.
- The identifiers are not interchangeable: each space has its own access.
Attempting to connect to Proxima from My Proxima (or vice versa) generates connection errors that add to the confusion. The technical support of the representative structure remains the right contact to obtain the identifiers corresponding to the correct space.
The tablet remains a suitable support for My Proxima due to the screen size, which facilitates reading documents and navigating through files. Accessing through a web browser, rather than a native application, also simplifies maintenance: no updates to manage manually, which reduces calls to support for accompanying families.